FIRSTAGAIN RECEIVES HIGHEST CUSTOMER SATISFACTION RATING
Out of more than 300 lending partners, FirstAgain is one of the very few to receive highest customer rating of five stars
San Diego, Calif. – Nov. 30, 2007 – Today, FirstAgain LLC, a pioneering online lender, announced its five-star customer satisfaction rating with the nation's number one lending exchange marketplace. The marketplace allows individuals with excellent credit to experience FirstAgain's unique AnythingLoan, a competitively priced, paperless, unsecured loan that can be used for anything. FirstAgain's five-star, lifetime customer satisfaction rating is in the top one percent of all marketplace partners and it is the only five-star rating for a non-mortgage lender.
"I am not surprised that our company has achieved a five-star rating from the nation's number one lending exchange marketplace. The high marks show that these customers are discovering what other FirstAgain customers already know; FirstAgain provides a top-notch customer loan experience," said Gary Miller, FirstAgain CEO and co-founder. "With our AnythingLoan, customers can apply in a matter of minutes, be approved, and have their loan proceeds in their accounts by the end of the day."
Customer satisfaction scores are tracked for approximately 300 lenders that participate in the marketplace. FirstAgain received the highest lifetime customer satisfaction rating of five stars for overall customer experience. In addition, FirstAgain achieved perfect five-star ratings in the subcategories of fees and closing costs, responsiveness, and customer service.
FirstAgain's AnythingLoan is specifically tailored to the needs of consumers who have excellent credit and expect excellent customer service. The company spent two years inventing the proprietary technology platform that enables a completely virtual, self-service loan experience, from application processing to document signing, loan funding and servicing. "A lot of thought and effort went into designing every aspect of our customers' interactions with us," said Dave Zeller, FirstAgain's co-founder and president. "As a result, we have created a loan experience that our customers find hard to believe, but as excellent credits, certainly deserve."
About FirstAgain LLC
FirstAgain LLC is a financial services company based in San Diego, California. The company's co-founders previously founded PeopleFirst.com, which became the nation's largest online auto lender prior to its sale to Capital One in 2001. Operating nationwide, FirstAgain provides innovative financial products to individuals with excellent credit. The company's initial offering, the AnythingLoan, is an unsecured consumer loan that can be used for any purpose, including home improvements, vehicle purchases, educational and medical expenses, timeshares, and loan refinancing. The loan experience is fast, convenient, and completely paperless, offering highly competitive rates and loan amounts from $10,000 to $100,000. For more information, please visit www.firstagain.com.
Media Contact
Christie Huff
christie.huff@firstagain.com